Innovation Manager Customer Insights*

in an innovative environment


KTM Innovation GmbH
Mattighofen, Munderfing, Wels, Linz, Salzburg
full time
Smart Commerce
*As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the color of your skin - here, you are YOU, and that’s what matters to us.

The opportunities are endless when you are fearless

KTM Innovation GmbH was founded as the first port of call for digital transformation and innovation for Pierer Mobility AG [formerly KTM Industries Group]. This unit ensures that the group is up to speed digitally. Become part of our company and promote far-sighted technological innovations in the group.

In this role you are part of the digital customer insights team, you are acting as the 'voice of the customer'. You analyze customer behavior, motivation and needs and develop services for customer care. You support measures for higher customer satisfaction and customer care along the entire customer lifecycle. You like to work in an interface function? Then we look forward to receiving your application!


  • analyses customer behavior, motivation and needs and developing services for customer care
  • supports measures for higher customer satisfaction and customer care along the entire customer lifecycle
  • responsible for the conception, execution, analysis, preparation and presentation of customer experience/insights studies, customer surveys and customer journey mappings
  • generates customer insights and thus provide conceptual foundations in the context of digital transformation
  • communicates results and illustrate suggestions in compelling and creative ways


  • Degree with business, technical or humanities orientation
  • about 3 years work experience
  • unbreakable curiosity when it comes to human needs and behavior
  • demonstrated ability to solve all sorts of research challenges with creativity, efficiency and effectiveness
  • has an eye for detail, a precise work style, are results-oriented and want to work agilely in interdisciplinary teams
  • has the ability to recognize the need for change, to think out-of-the-box and to find innovative solutions
  • sees himself/herself as a creative idea generator and problem solver with excellent organizational skills and a hands-on attitude
  • very good German and English skills


  • an exciting area of ​​responsibility in a young, dynamic team
  • the option of working flexibly at one of our locations in Munderfing, Wels or Anif (regular meetings and training in Wels)
  • an attractive and performance-related salary that is based on qualifications and professional experience. This can be significantly higher than the collective agreement (KV minimum based on full-time employment is according to IT-KV § 15 / III (1) - ST1 standard level 44,660, - gross per year)


Flexible working hours
Health and fitness
KTM MasterCard Gold
Employee events
Employee gifts
Special rates
for employees

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If you have any questions, please contact Eva Reithofer on +43 (0) 664 166 36 06

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Application process:

Two-stage with personal interviews (department and HR) – depending on the distance involved, we will be happy to conduct the first stage as a virtual interview.

Are you interested in working in a dynamic and motivated team? If so, we look forward to your informative online application (curriculum vitae, cover letter as well as relevant references)!
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