Digital Customer Service Specialist*
in an exciting interface function
(Ref.Nr.:4065)
KTM AG Munderfing
full time
as soon as possible
Digital Data & User Experience
*As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the color of your skin - here, you are YOU, and that’s what matters to us.
The opportunities are endless when you are fearless
As a Digital Customer Service Specialist, you will be the first point of contact for our customers through various digital channels. Your primary responsibility will be to provide exceptional customer support, ensuring all inquiries and issues are resolved promptly and efficiently. You will utilize your technical proficiency, adaptability, and multitasking skills to navigate multiple digital platforms and deliver a seamless customer experience.
THE TASKS AWAITING YOU
- Respond to customer inquiries and complaints in a timely and professional manner
- Foster positive relationships with customers by providing clear, concise, and empathetic written communication
- Maintain a comprehensive understanding of our products, services, and digital tools to provide accurate information and assistance
- Collaborate with other departments to resolve complex customer issues and escalate when necessary
- Collect and analyse customer insights to identify patterns and suggest improvements to tools, processes, or content that enhance the overall experience
- Maintain clear documentation of recurring issues and customer insights to support cross-team learning
HOW YOU CAN INSPIRE US
- Proven experience in a customer service role, preferably in a digital environment
- A keen interest in motorcycles is a significant plus
- Ability to work independently and as part of a team
- Exceptional written communication skills with the ability to convey information clearly and concisely
- High customer service orientation and dedication, even in difficult interactions
- Previous experience with Zendesk or ServiceNow is a plus
- Strong technical proficiency and the ability to quickly learn new software and digital tools
- Fluent in English and German
WHAT YOU CAN LOOK FORWARD TO
- the opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
- the flexitime model allows working time to be organized in blocks, thereby creating more opportunities for free time
- the possibility to work partly from home office
- attractive social benefits, flexible working hours, and interesting training and development opportunities, as well as a unique corporate culture characterized by collegiality and team spirit
- an attractive and performance-related salary based on qualifications and professional experience from € 49.000,00 gross per year (extra payment possible).
Benefits
Flexible working hours
Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.
KTM _ACADEMY
Our KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.
Health and fitness
We organize events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.
KTM MasterCard Gold
You will receive a free Mastercard Gold in KTM Style. Travel insurance coverage for the whole family included.
Employee events
Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.
Employee gifts
With tickets to the MotoGP, gifts at the summer party, at the turn of the year and for your company anniversaries, we show you our appreciation.
Special rates
for employees
Special conditions for our employees when purchasing our products - from clothing to riding gear to motorcycles - are a matter of course for us.
for employees
Welcome on board
Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.
Meals
Healthy refueling! Free fruit every day, a well-balanced canteen menu and snack stations for in-between meals willhelp you get the energy you need.
Pension
scheme
Each year, the company voluntarily pays additional life insurance for its employees.
scheme
Homeoffice
Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.
Special Class Insurance
Our health is our most valuable possession, which is why we offer our employees discounted special class insurance.
Production Academy
The Production Academy is a training center for the areas of production and logistics. Here, employees can improve their practical skills.
More Information
Our Values and culture
Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high-performance motorcycles, whether in development, production, marketing, or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!
Social Media
Your contact
If you have any questions, please contact Anna Habsburg on +43 (0)676 9158 694.
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