Service Performance & Development Manager

The opportunities are endless when you are fearless

THE TASKS AWAITING YOU

• Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
• Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
• Global Quality Standards: Defining and harmonizing service processes and guidelines while balancing global and local needs
• Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
• Processes & Innovation: Optimizing end-to-end processes and tools, and promoting data-driven and AI-powered solutions

HOW YOU CAN INSPIRE US

• Bachelor’s degree in business administration, engineering, quality management, or a related field
• At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management
• Experience in a global or regional HQ role with responsibility across multiple markets
• Experience in managing cross-market initiatives and in driving sustainable performance improvements

WHAT YOU CAN LOOK FORWARD TO

• The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
• The possibility to work partly from home office
• An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).

Benefits

Flexible working hours

Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.

KTM _ACADEMY

Our KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.

Health and fitness

We organize events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.

Childcare

Children aged 1-3 are cared for in the company's own “Krabbelstube”. For children aged 5 to 10, KTM AG offers five weeks of free childcare during the summer vacations.

Employee events

Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.

Special rates
for employees

Special conditions for our employees when purchasing our products - from clothing to riding gear to motorcycles - are a matter of course for us.

Welcome on board

Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.

Pension
scheme

Each year, the company voluntarily pays additional life insurance for its employees.

Homeoffice

Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.

Special Class Insurance

Our health is our most valuable possession, which is why we offer our employees discounted special class insurance.

Free Coffee

Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well-being during your workday.

Corporate Benefits

Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure, and more. Enhance your quality of life beyond the workplace.